Role Profile

July 2022

Job Title:

ITT Cloud Platform Engineer

Reports into:

ITT Cloud Platform Manager

Department / Location:

IT, The HIVE

Role Purpose:

Manage IT technical projects and undertake hands-on engineering work as part of IT Infrastructure projects. Infrastructure maintenance work.

Review existing and future business requirements and propose appropriate change. Maintain and support Network Homes core on-prem and Azure cloud platform enablers. Create, design and develop technical solutions to meet business requirements.

Work with team colleagues and external resources to provide advanced platform engineering across all on-prem and cloud platforms

Review existing and future business requirements and propose appropriate change. Maintain and support Network Homes IT infrastructure. Create, design and develop technical solutions to meet business requirements.

Key Responsibilities and Accountabilities

• Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure.
• Provide enhanced expert technical advice to all members of the Cloud Platform team and ITT Cloud Platform Manager when required to assist them with all technical issues they may come across.
• Plan, advise and contribute to Infrastructure systems with IaC and automation
• Take an active role in hands-on on-prem and Cloud Platform development and engineering across all existing and new ITT systems, services and Platforms.
• Manage IT technical projects from initiation through to transition to live operations and post-live support.
• Undertake engineering work as required by Projects, Project managers and ITT Cloud Platform Manager
• Plan, advise and contribute to Infrastructure systems with IaC and automation.
• Review long term trends, identify future capacity or performance issues and recommend and take appropriate preventative action. Look for proactive opportunities to resolve issues before they impact IT systems and services.
• Create and maintain technical designs and planning documents (go-live plans, work packages, technical project plans), progress reports and test scripts and create service transition plans for projects.
• Participate in periodic Disaster Recovery and Business Continuity tests to ensure that the plans work and all members of the team are practised and experienced in recovering systems. Ensure that regular back ups are taken.
• Ensure all Incidents/Problems are recorded accurately in the Service Management system accurately categorised with any required additional information.
• Understand the nature of Network Homes and its strategic vision and aspirations, and ensure that your work is at all times oriented towards supporting these.
• Use your initiative to create innovative solutions to new or existing requirements.

Standard Responsibilities

Adopt and comply with Network values, policies and procedures, and regulatory frameworks including:

• Code of Conduct
• Health & Safety
• Data Protection, privacy and use of IT resources
• Regulatory standards and probity
• Risks and internal controls framework
• Organisational policies and procedures
• Equality and diversity

No role profile can cover every issue which may arise within the post at various times. The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Person Specification

Education

• Ideally educated to degree level and / or with a relevant professional qualification and / or with 5 years experience in a similar field.
• DevOps Foundation, ITIL Foundation
• Microsoft Certified: DevOps Engineer Expert

Knowledge and Skills Required

Essential technical skills:

• In-depth knowledge of Cloud Services (Azure). 
• In-depth knowledge of Kubernetes. 
• In-depth knowledge of DevOps Tooling (Terraform, Git, Azure DevOps, Jenkins). 
• In-depth knowledge of Automation and exposure to scripting (Python, Bash).
• Knowledge of IP networking specifically cisco switches. 
• Knowledge of Azure Virtual Desktop. 
• Knowledge of SQL Server Administration. 
• Knowledge of Infrastructure as Code concepts. 
• Knowledge of Infrastructure Automation concepts. 
• Proven PowerShell skills.
• Troubleshooting complex platforms 
• Agile methodology awareness (Scrum/Kanban)

Desirable technical skills

• Experience of Microsoft Intune.
• Knowledge of Infrastructure as Code methods
• Exposure to supporting finance packages and contact management systems. 
• Experience of working in Data Centre environments. 

Experience Required

• Experience in both High- and Low-Level design activities as well as scrutinise designs by others to attain best possible solution for implementation.
• Experience of creating and implementing technical design and builds covering IT maintenance, monitoring and support.
• Experience in supporting all elements of a complex infrastructure and Azure Cloud Platform
• Experience of implementation of new systems and services
• Good oral communication and presentation skills
• Ability to write clear technical documentation and correspondence and present complex information in an easy to read format

Additional Information

• A flexible approach is needed to meet business needs with occasional weekend or evening working, when this is required.
• Based in Wembley, you will be expected to travel and work from other sites across London, Hertfordshire, the South-East or the Group’s DR site to meet operational / business needs at short notice
• Cover for other ITT Cloud Platform Engineers or Analysts when required, take on and manage their projects and any tasks they a responsible for.

Organisational Competencies

We want to make Network a great place to work and a great organisation that really delivers for its customers. Our HART behaviours are designed to guide how we work, every day. Everyone within the organisation is expected to demonstrate the four HART behaviours:-

Hungry - we want to do more and do it better

• I am self-motivated, work hard and want to succeed
• I make things happen
• I think creatively to find solutions and get results for customers and colleagues
• I want to help Network achieve its goals

Embrace Everyone – I embrace everyone and support our colleagues and residents to feel confident in themselves, actively building an inclusive culture

• Supportive: I support everyone and value their individuality
• Ambassador: I strive to create an inclusive organisation
• Welcoming: I welcome all values and beliefs
• Inquisitive: I never stop learning and constantly seek a better understanding of the world

Accountable - we take responsibility and get things done

• I have a disciplined approach to work; I do what I say I will do
• I try hard to get things right first time
• I have a ‘can do’ attitude
• I think carefully about my work and how we could improve for the future
• I don’t believe it’s ‘someone else’s problem’

Respectful - towards our customers and our colleagues

• I arrive on time and fully engage in meetings
• I answer ringing phones and respond quickly to customer and colleague messages
• I work hard to communicate well with customers and colleagues, even if things take a bit longer as a result
• I make myself available and aim to be easy to work with

Together - one team, working towards common objectives

• I understand Network is one organisation and I actively promote a ‘one team’ culture
• I work well with people across Network to ensure customers only need to make a ‘single ask’
• I welcome contact and input from colleagues in all parts of the business
• I welcome opportunities outside my team role to contribute to improving the business